Technology Services

The Technology Services Department provides networking, hardware, and software support to the schools and offices of the Tri-County Regional School Board. Working closely with Technology Integration, the Technology Services Department ensures staff and students have the technology they need, when they need it.

You can now manage your TCRCE e-mail account password using our TCRCE self-service site. Once you answer a few questions, you’ll be able to update, and even recover your password, from the following link TCRCE Self-Service Website

Passwords must be at least 12 characters long, cannot be a dictionary word, and must contain at least 3 our of 4 of:

  • An upper case letter
  • A lower case letter
  • A number
  • A special character (* $ # etc)

Here’s a great document outlining how to register and use the site – TCRCE – Selfserve password reset

Technology Work Order Request Form

Please use this form to enter work orders for all technology-related items. Technology work orders are assigned to an IT Support Specialist based on location, and prioritized based on urgency.

If you have an urgent issue, please call Ricky Doucette @ 902-749-5815.

For PowerSchool or TIENET Issues, please contact Todd Wallace @ todd.wallace@tcrce.ca

  • Choose your school or location.
  • Please enter your room #, if applicable
  • An automated response will be sent to the provided e-mail address. Technical staff may contact you for further information. Any communications related to the work order will be done through the e-mail provided.

    **TCRCE Staff should use their @tcrce.ca e-mail address.**

  • In the subject line, enter a brief description of the issue - eg. Install Software – Room 215
  • In the description, include as much detail as possible about the request, any steps taken to try to resolve any issues, the location of the computer or device, the location of any software that is to be installed, and any other information related to the request
  • Is this a piece of assistive technology distributed by Student Services?
  • Hidden
    Is this a request for a summer school student?
  • ** Please note: Technicians may request additional information in order to assist in completing the work. Dialog related to a Technology Work Order will take place through e-mail communication. If a response is not received within 10 days, the work order will be rejected on that basis.

    When a work order has been completed, you will receive an e-mail confirmation that your request has been resolved.

If you are having a problem accessing your TCRCE e-mail, it’s likely that you have been migrated to Microsoft O365. Congratulations!

You can find info about the project at https://www.tcrce.ca/o365

You can access your TCRCE e-mail at the new location https://outlook.office365.com

  • Xerox handles all service requests for printers / copiers. Please remind all staff to call the number on the device, when there is an issue
  • Leave all devices on 24 / 7. This allows the devices to constantly communicate with Xerox
  • All supplies come from Xerox Canada. If you receive a call about your printers that seems like a scam, it likely is. If in doubt, hang up and call the support number. The school will be responsible for covering the costs of any billed supplies
  • Visit the Xerox website for help on using your printer: http://www.support.xerox.com/support/enus.html
  • A MACD form will be used to track movements, additions, changes and disposal of machines under the Xerox MPS agreement

When is a MACD form needed?

When any change is made to a device’s location, network information or the primary end-user contact for a device.

Example:

Change of building, room, or primary contact person for supplies or service.

How to submit a MACD form:

Complete the form (available in our documents section –>) with the device serial number and all the device information that you wish to change (anything not changing can be left blank)

E-mail the form directly to Jason Curtis jcurtis@tcrce.ca for approval

With more schools using Facebook as a medium for parent, student, and staff communication, it seems reasonable to make Facebook available at our schools. Therefore, we will be unblocking Facebook on our school and office networks. It is the expectation that all users act responsibly, follow all Centre and Provincial policies, and ensure that their productivity is not affected.

Unacceptable Practices

Unacceptable use of social media can have negative effects on efficiency and concentration, and can cause harm to an individual or organization:

Unacceptable Social Media Practices

  • Neglecting job or academic duties
  • Making statements which imply that your personal opinions are that of the Tri-County Regional Centre for Education
  • Sharing confidential or sensitive information, or intellectual property
  • Posting defamatory, offensive, derogatory, or threatening content
  • Disrupting instructional time
  • Bullying or harassing students or staff

Representing the Tri-County Regional Centre for Education

Some staff and students are tasked with representing TCRCE and its schools through various forms of social media. We expect that all individuals in these positions act carefully and responsibly to protect the image and reputation of the Centre and its schools.

Regional Staff
Craig Crosby
Director of Operations
Jason Curtis
Manager of Technology Services
Ricky Doucette
I.S. Administration and Support Officer
Roslyn Paulick
Administrative Assistant - Operations